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Luminet Solutions is now offering their first fully managed-hosted telephone system solution. Branded “Dimension 10” and located in a Canadian high availability data centre, it’s a fully managed system with features including find-me-follow-me, mobility, call queuing, call recording and free Canada/U.S. long distance calls. You retain your existing telephone numbers but the telephone company is no longer required (nor are the related costs).

Hosted Cloud System

The acronym VoIP is used frequently when referencing business communications, but what does “VoIP” mean and what roles does it play? VoIP, or voice over internet protocol, is a means of transmitting voice communications from one point to another that differs from traditional analog or digital telephony protocols.

Modern VoIP communications exists at different levels. When a business is using an on-premise telephone system with IP phones, the telephone sets are talking to the telephone system using VoIP within the office. But this does not necessarily mean that the VoIP transmission extends further, since if traditional “Bell”-type lines are being used, the VoIP call will be converted to analog for the ride outside of the office onto the public network. However, if IP or SIP lines are being used to connect the telephone system to the public network, then VoIP is in fact the method transmitting the call right through the network. Conversely, IP lines may be used in conjunction with a telephone system that has analog or digital telephones connected to it, so in this example the VoIP portion is only from the telephone system outwards. The way that IP or SIP lines carry the call to and from the telephone system is via an internet connection as opposed to dedicated telephone wiring.

With a hosted, cloud-based telephony system (which is in a remote data center), all communications between the telephone set on the desk and the telephone system are handled using VoIP.

IP Telephones

IP telephones use the IP protocol we use for computers or on the Internet. This means that telephone calls can be sent over private data networks and the public internet in the form of data packets. The packets are reassembled at the receiving end in the order that they were sent in order to permit an audible communications free of voice quality issues such as jitter. IP phones can be either proprietary like digital phones or open-source which allows them to connect to a variety of IP systems. IP phones consume more power than digital phones and the power comes either from POE (Power over Ethernet) switches or power adapters at the desktop.

IP Phones require a category 5 or category 6 cable and may share a computer cable, although this will require data switches that can be manage in order to segregate the LAN in a virtual manner in order to maintain call quality. IP telephones may be easily relocated on the network much the same way a computer can so frequent relocations are simplified.

SIP Trunks

SIP trunks transmit voice and other data over the Internet in the form of IP packets as opposed to utilizing the traditional protocols of the telephone network. IP/SIP lines enable businesses to replace fixed analog lines with internet connectivity over which travel the voice calls. Although new relative to traditional service, the difference is that IP/SIP lines allow calls to be transmitted over an internet connection, bypassing the local phone company and the related fees. Long distance calls are usually included and scalability and bursting ensures available resources when needed. With careful planning and proper network connectivity, there are no significant drawbacks to IP/SIP lines. You will need to ensure that your business is equipped with the proper internet connection in order to manage the call traffic optimized for voice communications.

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Are you ready to take you technology to the next step?