For many companies, especially smaller ones, the idea of moving to a new telephone system solution is not a priority. Perhaps the “if it ain’t broke, why fix it” adage is at play here, or perhaps the value proposition is not clear.
So then, why should a phone system change be considered? Well, here are a few reasons!
- The end of manufacturer support
This is particularly pointed with respect to Nortel customers. The main issue is that Avaya, now in bankruptcy protection, announced dates for ending support of the legacy Nortel products. Ideally, they want these installations converted to Avaya solutions, and this is one way to force the issue.
All manufacturers have moved from traditional to IP, but several still have an installed base of legacy systems to support. If end-of-life announcements have not yet come for your system, they will soon, as the support costs and parts supply cannot be sustained indefinitely. The longer you keep your system beyond that point, the higher the risk in terms of parts availability and technical expertise which erodes as time and energy is focused on current offerings.
- Aggressive offers
Aside from keeping their own business moving forward, telephony companies are in a very competitive environment, and nothing is more important than maintaining their established client base. Therefore, making a compelling offer is good business in order to meet retention objectives. Manufacturers are all offering migration promotions in order to facilitate and encourage the move to a new system.
- System is at capacity or failing
Worst case scenario is that the system fails which causes a major disruption to your business. Or, the system is at capacity and adding the required equipment is either not possible or too costly given the age of the system. Making a decision at the time of a critical system failure impedes the proper process of evaluating the options and making a sound decision.
- Maintenance too costly and/or too risky
Even if your current phone system is working well, it still costs money to maintain and operate. If you feel that this expense has become questionable, it may be time to compare the current costs with those of a new solution. Hosted VoIP systems are often less costly, so the cost to upgrade may be less than expected.
- IT roadmap
Often decisions about telephony are wrapped up with bigger things like office relocations but when businesses perform a review of their IT infrastructure in networking and communications technologies, a complete review takes place. This often leads to a major upgrade which can dictate what happens with the phone system. In this situation, moving from a dedicated voice system to an integrated VoIP system may make sense.