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Unified communications as a service (UCaaS) became more commonly known in business in the last few years, especially as people worked from home during the pandemic. Whether through an upgrade from the old, on-premises PBX system, the unification of the communications system, or for remote work, UCaaS brings everything together.

But for those that would like to know what it implies, here are 6 things you need to know.

1. Unified communications includes message, video, and phone, all together

Phone calls, chats, video conferencing, there is no one mode of communication moreover multiple tools have different advantages and may be more suitable depending on the need in that moment.

Team members should be able to maintain the momentum of their work with communications tools that allow them to move easily from one mode to another, depending on what the task demands.

Many organizations use separate solutions for each type of communication; a dedicated phone system, video conferencing solution, and so on. This can lead to wasted time due to toggling between applications and lost context.

Unified communications, includes messaging, video, and phone; all your communication needs in a single solution making it easier to collaborate and share information.

2. There’s no need for on-premises hardware

Legacy PBX systems need to be physically housed on-premises. But that’s a model that no longer makes much business sense and not just because more people are working from home. On-premises hardware brings with it, a higher cost and management burden than cloud-based solution. With UCaaS, your business pays for service, and the required infrastructure and support are all included.

With unified communications, all your infrastructure resides in secure data centers, where it is managed by telephony and IT experts 24/7. Your business no longer needs to maintain and repair costly PBX hardware, and dedicated, skilled IT staff are no longer required for ensuring reliable support and service.

3. All your communications on any device

Work doesn’t happen exclusively at employees’ desks anymore and that means they need the communication tools that can support them from anywhere. Unified communications are accessible on any device, giving employees access to all their communications tools from anywhere they need to work.

4. Multi-location management made simple

Many businesses are more geographically distributed than ever before with branch offices, across wide geographies. But while there are certainly business reasons for having multiple locations, it can make provisioning and managing phone service more complicated and more costly!

Unified communications are in the cloud and all aspects of administration and maintaining service to varied locations is simplified. No longer do you need on-site PBX hardware to provision telephony to each branch office, nor the technical staff on site to maintain the system. You can get up and running anywhere you have an internet connection, and all aspects of managing your communications from turning on new extensions and users to troubleshooting can be performed from anywhere through the admin portal.

5. Unified communications scales with your business

Business is rarely static and whether it’s seasonal needs, tax season, or a hiring surge, it is not uncommon for staffing to fluctuate, either on a temporary or longer-term basis. The problem with on-premises systems, is that capacity is fixed, so it’s not fast or easy to turn on new extensions. You may provision for future growth—but that is a waste of resources if not needed in the near term.

Unified communications is highly scalable, so it is easy to turn on or off services as needed. Instead of having to wait for a service provider to install a new extension or number, with UCaaS you can add users instantly and scale service up or down on the fly.

6. A must-have for remote and hybrid work 

During the pandemic, businesses discovered that productivity remains high even when employees don’t work from the office and a growing number of companies are making a move to permanent remote and hybrid work models. But without the right tools, remote and hybrid workers are limited in their ability to remain productive.

Unified communications provides everything remote and hybrid workers need to collaborate and share information in a single location. With UCaaS, workers have access to all modes of communication from the web, a laptop, or mobile phone—anytime, anywhere.

Contact us to learn more and to see how our hosted unified communications will help your business become more efficient and productive.

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