A Telephone Solution
A local medical clinic needed a telephone solution to manage the ever-increasing number of calls from patients attempting to schedule appointments. This call volume was more than their staff and the existing phone system were able to adequately manage. Callers to the clinic were receiving busy signals or were being placed on hold for extended periods of time with the calls being lost or callers hanging up before being able to speak to someone.
As a result, the clinic’s client satisfaction rate has increased considerably, the staff are less stressed and the clinic is not subject to the complaints that the old system and way of working generated.
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