In the VoIP world, businesses spend a lot of time and research attempting to determine the ideal solution. This process can take months or even years to identify possible suppliers that meet an organization’s specific needs. At the same time,…
1. Customer interaction happens on many different mediums, including live chat, email, phone, and social media. In the past, companies relied on agents to manually document their varied conversations on a central platform. But condensing an hour-long conversation into a…
One of our clients had previously implemented a Microsoft 365 solution, that enabled a more dynamic workforce, and the ability to work simply and securely from any device or location. However, communication was still a challenge with a traditional phone system in place, which…
As of December 2019, the Canadian economy totaled 1.23 million employer businesses. Of these, 1.2 million (97.9 percent) were small businesses. As these numbers show, small business is big now, and the future of small business is bright! 1.…
While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a voice-over-IP (VoIP) solution brings change and requires an investment. While many factors are involved, the…