One of our clients had previously implemented a Microsoft 365 solution, that enabled a more dynamic workforce, and the ability to work simply and securely from any device or location. However, communication was still a challenge with a traditional phone system in place, which…
As of December 2019, the Canadian economy totaled 1.23 million employer businesses. Of these, 1.2 million (97.9 percent) were small businesses. As these numbers show, small business is big now, and the future of small business is bright! 1.…
While many organizations have already migrated to the cloud, a significant number of phone systems remain on-premises. Moving from a premises-based phone system to a voice-over-IP (VoIP) solution brings change and requires an investment. While many factors are involved, the…
Luminet recently completed a new VoIP phone system installation for a renowned 30-year-old debt solutions business with 40 office locations. Although the existing VoIP solution was working reliably, the ability to adequately manage phone calls was very limited. The new…
For organizations that want to develop high levels of employee productivity, engagement, and retention, it will be important to look at how workers’ attitudes and values have changed over the 20 months. According to a study by PWC, the post-pandemic work…