For many companies, especially smaller ones, the idea of moving to a new telephone system solution is not a priority. Perhaps the "if it ain't broke, why fix it" adage is at play here, or maybe the value proposition is not clear.…
Many vendors suggest removing desk phones in favour of a softphone. What are the benefits and what are the pitfalls? Manufacturers that make a lot of money selling desk phones will likely say that it is beneficial to keep them,…
The acronym VoIP is used frequently when referencing business communications, but what does “VoIP” mean and what roles does it play? VoIP, or voice over internet protocol, is a means of transmitting voice communications from one point to another that differs from traditional analog…
Reinventing oneself to match the times is no easy task and requires much change, especially in the telephone communications industry; Lindsay Riddell, president and founder of Luminet Solutions, shares with us about the impact that change can have on training and…
Luminet Solutions installed their first fully-managed hosted IP telephone system solution in 2016. Branded “Dimension10” and located in a Canadian high availability datacenter, it’s a fully managed system with features including find-me-follow-me, mobility, call queuing, call recording and free Canada/U.S.…