Although this agency has superb offices, the majority of the team work from home. The idea of a flexible work environment without the daily commute was very appealing and for the most part, productive. Communications however was the choke point…
Before COVID, when I taught effective speaking at Concordia University’s Continuing Education department, I dedicated 30% of the semester to virtual presentations. I recall mentioning to my classes how I could not understand why virtual presentations and meetings were not…
As the owner of a small business, you are likely focused on the day-to-day and building your business, not the day you will move on and leave it behind. Failing to plan for this inevitable transition can result in a…
Customer service is the front line of most businesses. It is where customers go to order, inquire and complain. A customer service department will operate a peak performance if the right tools are provided. One of the most important tools…
Unified communications as a service (UCaaS) became more commonly known in business in the last few years, especially as people worked from home during the pandemic. Whether through an upgrade from the old, on-premises PBX system, the unification of the…