Customer service is the front line of most businesses. It is where customers go to order, inquire and complain. A customer service department will operate a peak performance if the right tools are provided. One of the most important tools…
Unified communications as a service (UCaaS) became more commonly known in business in the last few years, especially as people worked from home during the pandemic. Whether through an upgrade from the old, on-premises PBX system, the unification of the…
A modern law firm was struggling badly with their old phones that were clunky and didn’t have basic features like transfer or a dial by name directory. Clients and staff were both frustrated enough that cell phones became the norm.…
To get the additional functionality required, choose Luminet’s Voice for Microsoft Teams, a cloud based VoIP solution with advanced telephony and contact center capabilities, and designed to integrate seamlessly with Teams. It comes with all the features users need and expect…
Change Faxing Forever with Virtual Fax Machines The fax machine was one of the most revolutionary office products of the last 100 years. It changed the way companies and individuals could share information, and it vastly decreased the time needed…