1. Remote work is less productive: A common concern about remote management is that staff will slack off at home. In fact, the reverse is true: many studies (such as research from Salesforce showed an 86% boost to productivity) have found that…
Zoom fatigue relates to the exhaustion your feel because of overusing online video conferencing. It can happen even when you run the best meetings while working from home in comfort with the kitchen a few steps away from you. It…
With our limited patience for waiting for anything, think Amazon, why would waiting on hold be any different. But businesses can’t easily provision resources for spikes in call activity so what becomes important is reducing the frustration for those waiting…
Regardless of the size of your company, threats to your corporate data are ever-present and can cause massive disruptions to day-to-day operations. Without the proper security and procedures in place, businesses leave themselves exposed to such attacks, which are at…
Businesses that use easy to recall vanity numbers increase client response by 25–50%, combined with call tracking tools, improves your advertising ROI. Although web advertising and social media are popular advertising options, you should not forget your telephone services because…