Industrial valves company: Multiple sites throughout Canada
A Canadian industrial valve company was looking for economies and simplified management of their phone systems and economies of scale. Furthermore, an objective was to enhance communications throughout their 10 offices and multiple time zones for improved call management.
The solution was a single, fully managed cloud-based solution with resources shared for all the sites and centralized management. In the event of a power outage, calls may be redirected to other branches or in the case of reduced staffing availability, resources may be pooled. Also, given the multiple time zones, callers trying to reach their local branch off-hours may be served by those operating within those hours.
The result is a more flexible and streamlined system that has helped increase sales and reduce costs related to maintenance, administration and telephone services.
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