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Whether you’re planning a move, a renovation or an upgrade of your telephone system, Luminet Solutions will help you optimize these changes. Luminet’s tech support experienced team of professionals will answer each of your questions and guide you through the evaluation and selection process. We will take charge of your project and deliver it in a timely, professional manner while on budget.

Luminet’s customer service centre

The Luminet Solutions support centre is at your disposal 24/7
Reach out to us using the communication path of your choice:
Phone (24/7): 1-866-780-2022
Email (8:30 am–5:00 pm):
support@luminet.ca
Webchat (8:30 am–5:00 pm): luminet.ca/tech-support
Reach out and let us know how we can we help you today

How the Luminet team can help you

We have our eye on the ball!
We monitor our infrastructure and your system around the clock. Using sophisticated tools, we are immediately notified if anything moves outside of our tight thresholds and then we take action!
Is there a technical glitch?
Such as an issue that is interrupting your communications, whether it be with the phone lines, the software or an on-premise hardware problem. We will figure it out and provide a solution.
Are you changing the structure of your team?
You may be in need of a redesign of your phone system structure? Our team will help you come up with a new design that will meet your evolving needs.
Do you have new team members?
When your phone system was set up, everyone was properly trained but now, the team has grown or the faces have changed. We will get your new users up and running with our web-based training sessions.
Is your office configuration changing?
Our data cabling team will take your plans and come up with a new data cabling system to suit the changes and ensure nothing is missed.
Installing a new phone system?
Our 7-step deployment plan moves the process to a successful conclusion.
1. Technical site visit to be sure everything is ready for the new system
2. Precise analysis of needs and system design
3. Programming of the solution
4. Installation of any on-premise equipment
5. Portability of your phone numbers to our platform
6. Go-live
7. User and administrative training

Maintenance

Each Luminet expert has many years of experience and is trained to respond to your telecommunications needs. Our specialists ensure the proper maintenance and support in order to avoid having to deal with service interruptions or system failures.

Maintenance

Each Luminet expert has many years of experience and is trained to respond to your telecommunications needs. Our specialists ensure the proper maintenance and support in order to avoid having to deal with service interruptions or system failures.

Training

Luminet specialists will train end users and system administrators on the use of your new system and its applications and will offer assistance on an ongoing basis.

Configuration & Installation

Our team follows a rigorous deployment process that includes a detailed needs analysis, system design followed by the configuration and installation of the telephone system, cabling, and any of the other necessary equipment.

In order to ensure your system is running smoothly, a post installation adjustment period of 30 days allows for tweaks and changes to the initial set up.

Configuration & Installation

Our team follows a rigorous deployment process that includes a detailed needs analysis, system design followed by the configuration and installation of the telephone system, cabling, and any of the other necessary equipment.

In order to ensure your system is running smoothly, a post installation adjustment period of 30 days allows for tweaks and changes to the initial set up.

Live Chat

The Luminet Solutions support centre is at your disposal 24/7.

You have questions about your telephone network ?

Chat with us or give us a call !

Let us assist you, 24/7! Contact Us

Let us assist you, 24/7!