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Top 5 Issues You Can Have With VoIP And How To Fix Them

Top 5 issues you can have with VoIP and how to fix them

Here are the 5 problems people encounter when using VoIP and a simple solution for each one.

There is choppiness during the VoIP call

The symptoms may include silent periods while someone is speaking, which creates a choppiness or jitter. Most often, these are indications that you lack adequate internet bandwidth due to congestion. There could also be applications like video streaming running on your network that is taking up the bandwidth.
In order to resolve this issue, try these potential solutions:
• Log off other computers connected to the network
• Close high-bandwidth applications such as Netflix, YouTube, etc.
• Verify your router settings to ensure the Quality of Service (QoS) is set to prioritize VoIP traffic.
• Speed test your internet connection and if your bandwidth is less than what was promised by your provider, contact them to verify your service.
• Run a test for anti-virus/malware and spyware as these services may affect the data traffic

VoIP Calls are dropping

If you are experiencing dropped calls, your data network may be overtaxed, or there may be hardware issues.
In order to resolve this issue, try these potential solutions:
• There may be insufficient bandwidth. Perform speed tests to see if your bandwidth is too low, in which case you may need to augment your service.
• Verify your router settings to ensure the Quality of Service (QoS) is set to prioritize VoIP traffic.
• Try using other VoIP devices to see if the issue is present.

An audio delay

Audio delay is a noticeable delay from the time someone talks to when they are heard. When there is an echo, you’ll hear either your own voice or the caller’s voice coming back at you. These issues are often easy to rectify.

In order to resolve this issue, try these potential solutions:
• Echo may be due to your handset/headset being too loud. To validate, cover the mouthpiece/microphone to see if the echo goes away. If this resolves the problem, reduce the volume of your handset/headset.
• Another reason may be electromagnetic interference when your VoIP device is too close to other electrical devices. Ensure that your phone, computer, power bar are far enough apart from one another.
• Your internet provider may be experiencing network issues affecting the signal quality. Delays and echoes are often caused by lag or latency over 50 milliseconds (ms). Perform a speed test to validate the ping rate.
• Old or defective device hardware may create impedance fluctuations that causes echoes. If you are using a headset, try using your deskphone handset or other devices to rule out this possibility.

Inconsistent Call Quality

Inconsistency in call quality can be the result of high demand on your office’s network. You may experience perfect voice quality on one call and have issues with other calls.

In order to resolve this issue, try these potential solutions:
• Check open applications and close any that you are not actively using, especially those that consume significant bandwidth like Netflix, Spotify, YouTube, etc.
• If call quality is inconsistent during peak business hours, there may not be sufficient bandwidth to satisfy the VoIP system. Monitor the bandwidth speed to see if your bandwidth is inconsistent and lower at certain times. You may need to contact your service provider or upgrade the service.
• Verify your router settings to ensure the Quality of Service (QoS) is set to prioritize VoIP traffic.

Problematic Router

Sometimes issues with your VoIP systems can be traced back to a router that is not business class, is old, defective, or improperly configured.

In order to resolve this issue, try these potential solutions:
• Verify your router settings to ensure the Quality of Service (QoS) is set to prioritize VoIP traffic.
• Routers can cause data transmission problems. Small business or home type routers can only support very small home type offices with a few employees. Check with the manufacturer to determine if your router is built to support the number of users and network traffic you require.

Our Customer Service is ready to answer your questions. Call us at 1-866-780-2022 to find the best solution for your company. We specialize in providing VoIP solutions to small and medium-sized businesses in Canada.

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